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I’m a call centre worker – here’s what actually happens when we put you on hold… it’s not what you think

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EVERYONE knows it can take an age to get through to a call centre worker – but many are in the dark about the real reason why.
But one worker has now revealed that while you wait patiently on hold, staff members at the other end of the call may be carrying out any manner of tasks.
The real reason you need to wait on hold has been revealed - but it's not what you think3The real reason you need to wait on hold has been revealed – but it’s not what you thinkCredit: GettyA call centre worker took to TikTok to share the behind-the-scenes clip3A call centre worker took to TikTok to share the behind-the-scenes clipCredit: TiktokThe worker was seen working on her nails while a customer waits patiently on the line3The worker was seen working on her nails while a customer waits patiently on the lineCredit: TiktokTaking to TikTok to share a behind-the-scenes look, call centre worker Ellena Walker answered why you may need to sit on the line “for so long”.
Racking up a whopping 230,000 views, the clip shows Ellena’s co-worker waiting for her toenail polish to dry as a customer waits on hold.
Captioning the post, Ellena wrote: “If you ever wondered why you get put on hold for so long, we’re applying top coat.”
Rather than looking busy, the hilarious clip shows the call centre worker sat with her foot under a UV lamp.
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Although many may not be pleased to find out they are on hold for no real reason, the comments section suggests this is a common habit.
“As someone who’s worked in a few call centers… 1000%”, confirmed one user.
Another commented: “We used to put them on hold and go sit on the balcony to catch 5 minutes”.
Other call centre workers revealed what else they get up to – with some even admitting to popping to a drive through while you wait on the phone.

One person confessed: “I used to love putting customers on hold so I could eat my dinner.”
“I remember telling a customer to hold while I added my Chinese order to the list,” said another.
And alongside their toe-nail painting antics, Ellena said she and her colleague also “used to put them on hold and go Maccies drive thru”.
TIKTOK REVELATION
Another TikTok user gave viewers a glimpse of her own work problems – as people keep accusing her of dressing inappropriately.
However, Tee Dawood explained that it is just because her chest is large, and says her clothes are normal and just look more revealing thanks to her curves.
TikTok users were also stunned to discover that Samsung phones have a hidden loophole in a clip that has been liked nearly a million times.
A phone boffin, who runs the TikTok page @gadgetsinnepall, showed users it is possible to find old deleted messages on Samsung devices thanks to a cheeky hidden feature.

Story Credit: thesun.co.uk

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